Welcome to GripGoat.lu ("Website"). By accessing or using this Website, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read them carefully. If you do not agree with any part of these Terms, you must refrain from using our Website.
1. General Use
1.1. By using this Website, you confirm that you are at least 18 years of age or have parental/guardian consent.
1.2. You agree to use this Website for lawful purposes only and in a manner that does not infringe the rights of others or violate any applicable Luxembourgish laws and regulations.
1.3. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.
2. Intellectual Property
2.1. All content on this Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of GripGoat or its content suppliers and is protected by Luxembourgish and international copyright, trademark, and other intellectual property laws.
2.2. Unauthorized use of any material on this Website is strictly prohibited unless prior written permission is obtained.
3. User-Generated Content
3.1. If you submit content to this Website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and display such content on the Website.
3.2. You warrant that any content you submit does not violate any third-party rights and complies with all applicable laws.
4. Products and Services
4.1. We strive to display our products and services as accurately as possible on the Website. However, we do not guarantee that product descriptions or other content are accurate, complete, or error-free.
4.2. All purchases made through the Website are subject to our shipping and refund policies, which can be found below.
5. Return and Refund Policy
5.1. No Returns for Hygienic Reasons
Due to hygiene reasons, we do not accept returns of socks once the packaging has been opened. This policy complies with Luxembourg’s consumer protection laws regarding hygiene-sensitive products, as specified under Article L.222-9(5) of the Luxembourgish Consumer Code.
5.2. Damaged or Defective Products
In the event that you receive damaged or defective items, please contact us within 14 days of receipt. We will provide a replacement or refund at our discretion.
5.3. Return Procedure for Other Products
For other products (excluding socks), you may request a return within 14 days of receipt in accordance with Article L.222-7 of the Luxembourgish Consumer Code. Products must be returned in their original condition and packaging.
6. Pricing and Payment
6.1. Prices for our products and services are subject to change without notice.
6.2. We reserve the right to refuse or cancel any orders placed for products listed at an incorrect price due to typographical errors or pricing inaccuracies.
6.3. Payments must be made using the methods specified on the Website. By making a purchase, you agree to provide current, complete, and accurate payment and billing information.
7. Privacy Policy
7.1. Personal Data Collection
We collect personal data (such as name, email, address, and payment information) in compliance with the General Data Protection Regulation (GDPR) and Luxembourgish Law of 1 August 2018 on data protection.
7.2. Use of Personal Data
Your personal data is used for processing orders, customer service, and marketing purposes if consent is given. We do not share your data with third parties, except when necessary for processing payments or shipping.
7.3. Your Rights
As a user, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request the deletion of your personal data
- Object to or restrict the processing of your data
- Data portability
For any requests regarding your data, please contact us at [Insert contact email].
7.4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
7.5. Cookies
We use cookies to improve the user experience. By using the Website, you consent to the use of cookies. You can modify your cookie preferences in your browser settings.
8. Third-Party Links
8.1. This Website may contain links to third-party websites. We do not endorse or control these websites and are not responsible for their content or policies. Use them at your own risk.
9. Limitation of Liability
9.1. GripGoat.lu is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use this Website or products sold on this Website.
9.2. We do not guarantee that the Website will be uninterrupted or error-free, and we are not responsible for any delays, failures, or data losses that occur.
10. Indemnification
10.1. You agree to indemnify and hold GripGoat, its affiliates, and its employees harmless from any claims, damages, or expenses (including legal fees) arising from your use of this Website or violation of these Terms.
11. Changes to Terms
11.1. We reserve the right to modify these Terms at any time. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
12. Governing Law and Jurisdiction
12.1. These Terms are governed by and construed in accordance with the laws of Luxembourg.
12.2. Any disputes related to these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of Luxembourg City.
13. Contact Information
If you have any questions regarding these Terms and Conditions or Privacy Policy, please contact us at:
Mail: Store@gripgoat.lu